Shipping & returns

Thank you for shopping at Cappelleria Bertacchi.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 7 days of the original purchase of the
product. A new product may be exchanged for another product or returned for a
refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging
  • The product isn't used or damaged
  • You have the receipt or proof of purchase


Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:


Send the product with its original packing and the receipt or proof of
purchase, to:

Cappelleria Bertacchi 121-131 Water Street V6B4M3, Vancouver BC Canada

 

Shipping charges
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Shipping charges incurred in connection with the return of a product are non-
refundable.

You are responsible for paying the costs of shipping and for the risk of loss
of or damage to the product during shipping, both to and from Cappelleria
Bertacchi.

 

Shipping currier
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Canada Orders

All the order place within Canada will be processed and shipped using Canada Post services. You can expect to receive your order in . 

United States Orders

All the order place within USA will be processed and shipped within 3 business days using DHL services. You can expect to receive your order in 5/7 business days. 

 

Damaged items
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If you received a damaged product, please notify us immediately for
assistance.

 

Sale items
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Unfortunately, sale items cannot be refunded. Only regular price items can be
refunded.